Shipping Policy
Shipping Policy - Within Australia:
At Vivi Organics, we strive to provide a seamless shopping experience and timely delivery for our valued customers. This Shipping Policy outlines the details of our shipping services for orders placed within Australia using Australia Post as our primary carrier.
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Processing Time:
- Upon receiving your order, we require 1-2 business days to process and pack the items before they are ready for shipment.
- Upon receiving your order, we require 1-2 business days to process and pack the items before they are ready for shipment.
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Shipping Methods:
- We utilise Australia Post for all our shipments within Australia. This allows us to ensure reliable and efficient delivery of your package.
- We offer two shipping options:
a) Standard Shipping: This is our default shipping method, providing cost-effective delivery within the estimated timeframes.
b) Express Shipping: For customers who require faster delivery, we offer express shipping services. Please note that additional fees will apply for this option, and the exact cost will be calculated and displayed during the checkout process.
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Shipping Charges:
- We offer free standard shipping for all orders exceeding $100 within Australia.
- For orders below $100, a flat shipping fee will be applied, which will be calculated and displayed during the checkout process.
- If you choose express shipping, the applicable fees will be calculated separately and displayed during the checkout process.
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Estimated Delivery Time:
- Once your order has been processed, the estimated delivery time within Australia is typically 3-7 business days for standard shipping, depending on your location.
- Express shipping ensures faster delivery, usually within 1-3 business days.
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Order Tracking:
- We provide order tracking services for all shipments within Australia. Once your package is dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery through Australia Post's tracking system.
- We provide order tracking services for all shipments within Australia. Once your package is dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery through Australia Post's tracking system.
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Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Shipping Policy for Vivi Organics - International:
Vivi Organics is pleased to offer international shipping to customers around the world. Here are the key details of our worldwide shipping services using Australia Post:
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Processing Time:
- Similar to orders within Australia, we require 1-2 business days to process and pack international orders before they are ready for shipment.
- Similar to orders within Australia, we require 1-2 business days to process and pack international orders before they are ready for shipment.
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Shipping Methods:
- For international shipments, we utilise Australia Post's international shipping services, which provide reliable and efficient delivery to various destinations worldwide.
- We offer two shipping options:
a) Standard Shipping: This is our default shipping method, providing cost-effective international delivery within the estimated timeframes.
b) Express Shipping: For customers who require faster international delivery, we offer express shipping services. Please note that additional fees will apply for this option, and the exact cost will be calculated and displayed during the checkout process.
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Shipping Charges:
- International shipping fees vary depending on the destination country, package weight, and selected shipping method. The applicable charges will be calculated and displayed during the checkout process.
- If you choose express shipping for international orders, the applicable fees will be calculated separately and displayed during the checkout process.
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Estimated Delivery Time:
- The estimated delivery time for international orders may vary based on the destination and chosen shipping method. Typically, deliveries take between 7-21 business days for standard shipping.
- Express shipping ensures faster international delivery, usually within 3-5 business days.
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Order Tracking:
- We provide order tracking services for international shipments through Australia Post. Once your package is dispatched, you will receive a tracking number via email, allowing you to track the progress of your delivery.
- We provide order tracking services for international shipments through Australia Post. Once your package is dispatched, you will receive a tracking number via email, allowing you to track the progress of your delivery.
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Shipping Restrictions:
- Some items may be restricted or prohibited for international shipping due to customs regulations or import restrictions. We comply with all relevant laws and regulations and cannot ship restricted items.
- Some items may be restricted or prohibited for international shipping due to customs regulations or import restrictions. We comply with all relevant laws and regulations and cannot ship restricted items.
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Customs and Duties:
- Please note that international orders may be subject to customs duties, taxes, or other import fees imposed by the destination country. These charges are the responsibility of the customer. We recommend contacting your local customs office for more information on applicable duties and fees.
Please note that the shipping policy outlined above is specific to orders shipped using Australia Post. For any additional information or inquiries regarding shipping, please feel free to contact our customer support team.
