Our Lavender Moisturiser has been formulated to provide a calming and soothing experience to its users.
Lavender, known for its antiseptic properties, can also assist in promoting healthy skin. Many individuals prefer using it on their faces before bedtime as it aids in relaxation and promotes better sleep. Additionally, the moisturizing oils infused in the product are packed with antioxidants and Vitamin E, which help soften the skin and reduce the effects of wrinkles.
It is important to note that all Vivi Organics skincare products are highly moisturizing and rich in antioxidants.
Shipping Policy - Within Australia:
At Vivi Organics, we strive to provide a seamless shopping experience and timely delivery for our valued customers. This Shipping Policy outlines the details of our shipping services for orders placed within Australia using Australia Post as our primary carrier.
1. Processing Time:
- Upon receiving your order, we require 1-2 business days to process and pack the items before they are ready for shipment.
2. Shipping Methods:
- We utilise Australia Post for all our shipments within Australia. This allows us to ensure reliable and efficient delivery of your package.
- We offer two shipping options:
a) Standard Shipping: This is our default shipping method, providing cost-effective delivery within the estimated timeframes.
b) Express Shipping: For customers who require faster delivery, we offer express shipping services. Please note that additional fees will apply for this option, and the exact cost will be calculated and displayed during the checkout process.
3. Shipping Charges:
- We offer free standard shipping for all orders exceeding $100 within Australia.
- For orders below $100, a flat shipping fee will be applied, which will be calculated and displayed during the checkout process.
- If you choose express shipping, the applicable fees will be calculated separately and displayed during the checkout process.
4. Estimated Delivery Time:
- Once your order has been processed, the estimated delivery time within Australia is typically 3-7 business days for standard shipping, depending on your location.
- Express shipping ensures faster delivery, usually within 1-3 business days.
5. Order Tracking:
- We provide order tracking services for all shipments within Australia. Once your package is dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery through Australia Post's tracking system.
6. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We cannot be held responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
Shipping Policy for Vivi Organics - International:
Vivi Organics is pleased to offer international shipping to customers around the world. Here are the key details of our worldwide shipping services using Australia Post:
1. Processing Time:
- Similar to orders within Australia, we require 1-2 business days to process and pack international orders before they are ready for shipment.
2. Shipping Methods:
- For international shipments, we utilise Australia Post's international shipping services, which provide reliable and efficient delivery to various destinations worldwide.
- We offer two shipping options:
a) Standard Shipping: This is our default shipping method, providing cost-effective international delivery within the estimated timeframes.
b) Express Shipping: For customers who require faster international delivery, we offer express shipping services. Please note that additional fees will apply for this option, and the exact cost will be calculated and displayed during the checkout process.
3. Shipping Charges:
- International shipping fees vary depending on the destination country, package weight, and selected shipping method. The applicable charges will be calculated and displayed during the checkout process.
- If you choose express shipping for international orders, the applicable fees will be calculated separately and displayed during the checkout process.
4. Estimated Delivery Time:
- The estimated delivery time for international orders may vary based on the destination and chosen shipping method. Typically, deliveries take between 7-21 business days for standard shipping.
- Express shipping ensures faster international delivery, usually within 3-5 business days.
5. Order Tracking:
- We provide order tracking services for international shipments through Australia Post. Once your package is dispatched, you will receive a tracking number via email, allowing you to track the progress of your delivery.
6. Shipping Restrictions:
- Some items may be restricted or prohibited for international shipping due to customs regulations or import restrictions. We comply with all relevant laws and regulations and cannot ship restricted items.
7. Customs and Duties:
- Please note that international orders may be subject to customs duties, taxes, or other import fees imposed by the destination country. These charges are the responsibility of the customer. We recommend contacting your local customs office for more information on applicable duties and fees.
Please note that the shipping policy outlined above is specific to orders shipped using Australia Post. For any additional information or inquiries regarding shipping, please feel free to contact our customer support team.
Effective Date: 03/07/23
Thank you for shopping with Vivi Organics. We strive to provide our customers with high-quality skincare products and an exceptional shopping experience. However, we understand that sometimes you may need to return a product. This Returns Policy outlines our guidelines and procedures for product returns.
- Eligibility for Returns:
1.1 Unopened and Unused Products: We accept returns for unopened and unused products within 15 days from the date of purchase. To be eligible for a return, the product must be in its original packaging and in the same condition as when it was received.
1.2 Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 15 days of receiving the order. We will be happy to assist you in resolving the issue and arranging a return or exchange.
- Non-Eligible Products for Returns:
The following products are not eligible for return:
- Opened or used products
- Products purchased more than 15 days ago
- Products that are not in their original packaging
- Products purchased from unauthorised retailers
- Return Process:
To initiate a return, please follow these steps:
3.1 Contact Customer Support: Contact our customer support team via email or phone within 15 days of receiving your order. Please provide the following information:
- Order number
- Reason for return
- Product name and quantity
3.2 Return Authorisation: Our customer support team will review your request and provide you with a return authorisation (RA) number if your return is eligible. Please do not return any products without obtaining an RA number. The RA number must be clearly marked on the package.
3.3 Return Shipment: Pack the product securely. Ship the package to the following address:
Vivi Organics
1/286 The Esplanade
Miami QLD 4220
Please note that you are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product.
- Refunds:
4.1 Refund Process: Once we receive the returned product and verify its eligibility, we will process the refund within 2 days. The refund will be issued to the original payment method used for the purchase.
4.2 Partial Refunds: If the returned product is not in its original condition or is missing any accessories, we reserve the right to issue a partial refund based on the condition of the item.
- Exchanges:
If you would like to exchange a product for a different item, please follow the return process outlined above and indicate your preference for an exchange when contacting our customer support team. We will assist you in arranging the exchange based on availability.
- Customer Support:
If you have any questions or need assistance regarding our Returns Policy, please contact our customer support team at:
Email: viviorganics1@gmail.com Phone: 0423 263 593
We are committed to ensuring your satisfaction and will do our best to resolve any issues promptly and efficiently.
Note: This Returns Policy does not affect your statutory rights.
Vivi Organics
1/286 The Esplanade
Miami QLD 4220
Website: www.viviorganics.net